Política de reembolso

Refunds or Exchanges

All sales are final. Our products being cosmetics, we do not accept returns, exchanges or refunds. Please note, Lu Cosmetics reserves the right to refuse all returns.

Contact us for any return question at info@lucosmetics.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you receive your product faulty, damaged or missing we will send a replacement within 14 days of receiving the package. We will require photos of the issue, including the packing slip.